CANCELLATION AND
REFUND POLICY

At HelloLeads CRM, your satisfaction is our number ONE goal. There are hundreds of CRMs and lead management solutions out there, with varying sizes, colors, and prices. We deeply appreciate your decision and gesture to choose HelloLeads CRM for your needs.

If for any reason you are not satisfied with our product or service that you have purchased from us, you can cancel the subscription.

We only have a few prerequisites that we would like to outline.

Billing cycle – Monthly

  1. Cancellation can be done within 30 days of subscribing or later.

    If at anytime during your first month using our service you are dissatisfied, please contact us. We will do our best to address your issue and business needs, provide work arounds or give a timeline. However, if you are not satisfied, you can cancel the subscription

    If you cancel within 30 days of subscribing, no cancellation fee is charged.
    In cases where you cancel the subscription, later than 30 days, a cancellation fee of 2 months of subscription will be charged.

    No refunds are applicable on monthly subscription paid.

Billing cycle – Yearly

  1. If you cancel with in 30 days of subscribing, no cancellation fee is charged. In cases where you cancel the subscription, later than 30 days, a cancellation fee of 2 months of subscription will be charged.

  2. Refund will be calculated on a prorate basis from the date of cancellation up to the expiry date of subscription plan, less cancellation fee as applicable.

  3. If you are eligible for a refund, we will refund the balance amount to your account i,e to the same account used for paying the subscription.

Please allow up to 15 days for the credit to reflect in your account or statements.

In case of issues, please feel free to contact HelloLeads CRM Support and we will be glad to assist.

Exception to our Refund Policy

Please note that we will not entertain a request for refund when we have suspended or terminated your access to HelloLeads CRM due to a violation of our terms of service.


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