We at HelloLeads CRM are committed to protecting your privacy. This Privacy Policy applies to our Website and our Subscription Service (the Subscription Service), including our associated mobile applications (Mobile Apps) owned and controlled by HelloLeads CRM. This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites or the Subscription Service provided by HelloLeads CRM.
We periodically update this Privacy Policy. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification, or if you subscribe to the Subscription Service, through the Notification application in your HelloLeads CRM portal.
While we will notify you of any material changes to this Privacy Policy, we encourage you to review this Privacy Policy periodically. We will also keep prior versions of this Privacy Policy in an archive for your review.
If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at privacy@helloleads.io or by mail to HelloLeads CRM, C/o Dextrasys Technologies Private Limited, 6, Alexandria Road, PLA complex, Cantonment, Trichy, India 620001, Attn: Privacy.
We hereby share more details on the below topics relating to privacy:
Our online subscription service allows any company that uses it (our customers and HelloLeads CRM itself) to organize sales data about a company’s sales pipeline (e.g., leads, customers, deals, etc.). The information added to the Subscription Service, either by site visitors providing their contact information or when a Subscription Service user adds the information, is stored and managed on our service providers' servers. This information is then used to contact visitors about their interest in the company's goods or services and interact with the company. HelloLeads CRM provides the subscription service to our customers for their own marketing and customer service needs, and we use it to meet HelloLeads CRM related needs.
Our customers use the subscription service to manage their leads & customer data and thus to improve their sales. HelloLeads CRM does not control the types of information that our customers may choose to collect or manage using the subscription service. That information belongs to them and is used, disclosed and protected by them according to their privacy policies and is not subject to this Privacy Policy of HelloLeads CRM. HelloLeads CRM processes our customers' information as they direct and in accordance with our agreements with our customers, and we store it on our service providers' servers, but we do not have control over its collection or management. Our agreements with our customers prohibit us from using that information, except as necessary to provide and improve the subscription service, as permitted by this Privacy Policy, and as required by law. We have no direct relationship with individuals who provide Personal Information to our customers. HelloLeads CRM acknowledges that you have the right to access your Personal Information. Our customers control and are responsible for correcting, deleting or updating information they have collected from you using the Subscription Service. If requested to remove data we will respond within a reasonable time frame. We may work with our customers to help them provide notice to their visitors about their data collection, processing and usage. Our agreements with our customers prohibit them from using the subscription service to collect, manage, or process Sensitive Information. We are not responsible for our customers' use of information they collect on the subscription service.
HelloLeads CRM collects information under the direction of its customers, and has no direct relationship with the individuals whose Personal Information it processes. If you are a customer of one of our customers and would no longer like to be contacted by one of our customer that use our subscription service, please contact them directly. We may transfer Personal Information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers.
This refers to credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver's license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.
You are free to explore the Website(s) without providing any personal information about yourself. When you register for the subscription service, we request that you provide personal information about yourself, your contact email id, phone number and your company website, product and interest details, and we collect navigational information. We do not collect anybody’s date of birth OR any data that do not serve your business needs.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Apps on your mobile device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. In addition to information, we collect on our Websites, when you use our Mobile Apps we may also collect your city location, device model and version, device identifier (or “UDID”), OS version, and your HelloLeads CRM Subscription Service credentials for the purpose of debugging any possible issues during your use of the application.
We send push notifications from time to time in order to update you about updates or promotions. If you no longer wish to receive such communications, you may turn them off at the user level.
We may link information we store within the analytics software to personal information you submit within the Mobile Application. We do this to improve services we offer you and improve our marketing, analytics and site functionality for your business benefit.
1. In Android mobile application, HelloLeads CRM uses permission “PROCESS_OUTGOING_CALLS” and “READ_CALL_LOG” to track incoming and outgoing calls. The calls are tracked to enable the below functionality for the user who is using the application.
a. Business contacts such as leads, prospects or customers calling the sales team members (users) is an important source of information and hence the phone number of the business contact need to be captured (if not stored earlier) in the HelloLeads CRM application. This is done using ‘add caller as a lead’
b. To display Caller id for calls from existing Leads or customers and to capture call notes after the call is over.
c. The application needs to track and log incoming or outgoing calls (call duration with time) made with the business contacts, to keep a track of users’ (sales team members) activities relating to such incoming & outgoing calls and generate reports to evaluate their performance.
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites or mobile application, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
Personal information also includes navigational information or Payment information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the "Navigation Information" section below. For payment information, We collect and process payment information from you when you subscribe to the subscription service, including credit cards numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect sensitive Information from you.
When you use our services our view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by HelloLeads CRM for the operation of the Subscription Service, to maintain quality of the Subscription Service, and to provide general statistics regarding use of the HelloLeads CRM application. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
From time to time, we may receive Personal Information about you from third party sources including partners with which we offer co-branded services or engage in joint marketing activities, and publicly available sources such as social media websites.
The Websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at privacy@helloleads.io , so that we may delete the information
We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our Subscription Services are obligated through our agreements with them to comply with this Privacy Policy.
We will never sell your Personal Information to any third party.
In addition to the uses identified elsewhere in this Privacy Policy, we may use your personal information to:
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.
If you are a visitor/customer located in the European Economic Area ("EEA"), HelloLeads CRM is the data controller of your personal information. HelloLeads CRM Data Protection Officer can be contacted at privacy@helloleads.io.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
We use Navigational Information to operate and improve the Websites and the Subscription Service. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about HelloLeads CRM.
We post customer testimonials and comments on our Websites, which may contain Personal Information. If the testimonial or feedback is provided in public space by the Customer her/himself, such as on play store or application store reviews or on a video coverage, we may use that information on our website or in our promotional materials and communications.
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use third-party service providers to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures.
Our website and applications may include Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.
Our websites may provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.
We may offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on the Websites if you so request, as described in "Opting Out and Unsubscribing" below.
How long we keep information we collect about you depends on the type of information. as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about the Subscription Service or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymous it or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in "To Unsubscribe from Our Communications" below.
If you provide information to our customers as part of their use of the Subscription Service, our customers decide how long to retain the personal information they collect from you. If a customer terminates its use of the Subscription Service, then we will provide customer with access to all information stored for the customer by the Subscription Service, including any Personal Information provided by you, for export by the customer according to our agreement with our customer. After termination, we may, unless legally prohibited, delete all customer information, including your Personal Information, from the Subscription Service.
If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your HelloLeads CRM account.
We employ other companies and people to provide services to visitors to our Websites, our customers, and users of the Subscription Service and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by HelloLeads CRM on the Websites and the Subscription Service. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
HelloLeads CRM works with partners and service providers from other countries who in turn comply with our privacy policies and guidelines.
Some of the third parties described in this privacy policy, which provide services to us under contract are internationally renowned such as Amazon Web Services, stripe payment gateway and payPal. We also work with our own subsidiaries and branch office in other countries. They provide required data protection:
You have the following data protection rights:
Our Acceptable Use Policy, applies to us and to our customers and, among other things, prohibits use of the Subscription Service to send unsolicited commercial email in violation of applicable laws, and requires the inclusion in every email sent using the Subscription Service of an "opt-out" mechanism and other required information. We require all of our customers to agree to adhere to the Acceptable Use Policy at all times, and any violations of the Acceptable Use Policy by a customer can result in immediate suspension or termination of the Subscription Service.
To the extent you are a 'consumer' as defined under the California Consumer Privacy Act of 2018 ("CCPA") and HelloLeads CRM is a 'business' as defined under CCPA, the following applies to you:
Subject to the provisions of the CCPA, you have the right to request in the manner provided herein, for the following:
If you seek to exercise the foregoing rights to access or delete Personal Data which constitutes 'personal information' as defined in CCPA, please contact us at privacy@helloleads.io or by mail to HelloLeads CRM, 6, Alexandria Road, PLA complex, Cantonment, Trichy, India 620001, Attn: Privacy. We respond to all requests we receive from you wishing to exercise your data protection rights within a reasonable timeframe in accordance with applicable data protection laws. By writing to us, you agree to receive communication from us seeking information from you in order to verify you to be the consumer from whom we have collected the Personal Data from and such other information as reasonably required to enable us to honor your request.
The list of categories of Personal Data collected and disclosed about consumers are enlisted under the head 'Information We Collect ' and the list of categories of third parties to whom the Personal Data was or may be made disclosed are enlisted under the head 'How we Share Information we Collect'. Separately, HelloLeads CRM does not sell your Personal Data.
You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, updating your communication preferences, or by sending us email at privacy@helloleads.io or postal mail to HelloLeads CRM, C/o Dextrasys Technologies Private Limited, No.6, Alexandria Road, PLA Complex, Cantonment, Trichy, India 620001 Attention: Privacy. Customers cannot opt out of receiving transactional emails related to their account with us or the Subscription Service.
Our customers are solely responsible for their own marketing emails and other communications; we cannot unsubscribe you from their communications. You can unsubscribe from our customers' marketing communications by clicking on the "unsubscribe" link located on the bottom of their emails, or by contacting us directly at HelloLeads CRM Division, Dextrasys Technologies Private Limited, 6, Alexandria Road, Trichy – 620 001, India