1. How do I pay HelloLeads CRM? Do you accept credit cards or Google Pay or Apple Pay?

Payments can be made using Credit cards and Debit cards. We do not currently accept any other form of payment. In case you are unable to pay using credit or debit card, please contact HelloLeads support team.

2. Do you have monthly plans or monthly payments?

Yes, we have monthly payment cycle. In the in-app checkout, you can opt to choose Monthly billing cycle. However, you commit to an annual contract.

3. Do you have quarterly or half-yearly plans?

Currently, quarterly or half-yearly plans are not supported in HelloLeads CRM. Instead, you can opt for Monthly billing cycle for an annual contract.

4. Which is better - Monthly payments or annual payment?

Annual payment is better than monthly payment, as you will save close to 16% with annual payment compared to monthly payment. In other words, You get 2 months free when you pay annually.

5. For an annual plan, can I pay Quarterly / instalment basis?

Currently, for the annual plan – payment need to be done upfront once and cannot be paid quarterly or half yearly. Instead, you can opt for Monthly billing cycle for the annual payment contract.

6. Can I pay in my local currency?

You can pay in local currency during check-out. HelloLeads CRM uses Stripe to handle the payments securely and Stripe supports most of the currencies.

7. Can I use Google Pay, PhonePay or PayTm to make Payments?

Currently payments can only be made using Credit cards and Debit cards.

8. Can I cancel my subscription anytime? How do I get my refunds?

At HelloLeads, your satisfaction is our number one goal. If for any reason you are not satisfied with the product or our service, you can cancel the subscription.

We only have a few prerequisites that we would like to outline:

(1) Cancellation should be done within 30 days of making the payment.

(2) If you subscribe to HelloLeads CRM on a monthly basis, please understand, you commit to an annual contract but pay monthly.

(3) In case, you cancel the subscription, later than 30 days, a cancellation fee of 2 months of subscription will be charged.

In case of cancellation and if you are eligible for a refund, we will refund the balance amount to the same account that was used for paying the subscription (debit or credit card).

Please allow up to 10 days for the credit to reflect in your account or statements .In case of issues, please feel free to write to grace@helloleads.io and we will be glad to assist.

9. What is the difference between Essential or Enterprise plans?

Key differences between Essential and Enterprise plans are the limits on number of lead or customer records you can store at any given point in time, number of users, number of lists and few additional features. Please refer the pricing page for the detailed comparisons.

10. What are the integrations available when I buy Essential or Enterprise plan?

HelloLeads supports Integration for Lead Generation, Email Service Providers, SMS/ Text Service Providers, IVR/ Cloud Telephony in both Essential and Enterprise plan.

Please refer the Integration page for the complete list of integration provided by HelloLeads CRM. If you have any other product related questions please check the product FAQ or contact support or write to grace@helloleads.io and we will be glad to assist.

11. Other CRMs offer a lower price. Can you match them?

Every product is unique and so is HelloLeads CRM. We work with customers across 30+ countries encompassing 14+ industries with a great product fitment and a 24 by 7 dedicated support. HelloLeads CRM has been appreciated for its quality, ease of use and a robust customer support. We deliver more value for every $ you spend, compared to other CRMs.

12. Can I get a discount?

Discounts are available through promo codes. Availability of promo codes depends on various factors. Please check at the time of check out / upgrade to see if you are eligible for a promo code. We are a global company and hence we cannot provide promo codes other than ones that are set up globally.

13. I am from a start up. Can get a discount on published price?

We would like startups to succeed in what ever you do. We would like to understand what is the nature of your start up and see how best we can help. Please use the free plan to begin with and share your experience so that we can help further.

14. If I have to add more team members in the future, how will I do it? How much do I need to pay?

You can pay for the additional users, from the in-app check-out page . The subscription fee for the additional users is worked out based on the residual term of your subscription plan.

15. I am from India. Can I pay the subscription fee without GST if I don’t have a GST number?

Even though you don’t have a GST number, you need to pay the subscription fee along with the GST Tax , as per regulations and rules of Government of India. Thus the subscription fee will include GST component as well.

16. Is the total number of leads mentioned (lead capacity) cumulative for all the users?

Yes, the lead capacity is for the HelloLeads account, i.e. cumulative for all the users in the account. It represents the number of lead or customer records that you can hold at any point in time, in your account.

17. When I try to pay using my credit card or debit card, the payment is getting declined? What should I do?

Payment can be declined for various reasons. For example, a payment can be declined, when the payment gateway see an exception or there is a shortage of funds / credit balance.

So when you get a payment decline, please do try again after some time or try to pay again with another card.

If you or your business do not make payments to foreign based entities, such as HelloLeads CRM, on a regular basis, it is possible you may experience a decline when you try to pay using your credit card or debit card. Banks decline payment requests especially when the request is outside the country to prevent any card misuse or to stop fraudulent transactions overseas.

For resolving any credit card or debit card related issues during payment, we recommend you to call your issuing bank or credit card customer service department and request them to authorize the charge / payment. Please inform your bank that it is a genuine transaction being initiated by you and it is safe to authorize.