Customer Success Story

Taitts Equipments: Engineering Progress with Passion

TAITT’S, a prominent figure in the refrigeration and food service sector. With a reputation for excellence, TAITT’S offers a wide spectrum of solutions, from hotel and restaurant equipment to commercial and industrial refrigeration systems, backed by a legacy of quality.

TAITT’S choose HelloLeads CRM for managing leads, remembering to place follow-up calls, reigniting old leads and removing redundant data.

Below is a summary and excerpts from our interactions with Jason Lewis, Sales representative, TAITT’S Equipment, Trinidad & Tobago. This story and feedback from Jason talks about their organization, products, and experience using HelloLeads.

Jason, Tell us about your 0rganization:

As a leader in the refrigeration & food service industry, we offer you a wide range of solutions, varying from hotel & restaurant equipment alone with commercial and industrial refrigeration systems & spare parts, where we have acquired a reputation for high quality.

Tell us about your products and services:

Whether you're starting a new business, renovating, or enhancing your current setup, TAITT’S Equipment is here to offer comprehensive food service ideas and solutions to ensure your success. We provide all the necessary equipment and skilled technicians who are trained by the manufacturer to ensure your warranty is honored and you receive reliable support. Our well-stocked parts department further enhances this support. Need help refining your concepts? With our extensive industry experience, a single consultation or an on-site visit might be just what you need to spark your creativity. We cover all aspects of the kitchen: from setup and demonstrations to maintenance and repairs. Additionally, we offer parts and warranty assistance for your convenience.

What is the USP of your business?

Remarkable reputation for high quality products & service with factory trained technicians. My position is also unique as I’m a sales rep and I invested in HelloLeads to basically manage my own sales which was way out of hand.

When we asked Jason about key challenges in Lead management and their experience of using HelloLeads CRM, this is what they said:

What are the key challenges faced by you in your lead management and sales conversions?

Managing leads, remembering to place follow-up calls, reigniting old leads and removing useless data collected.

How HelloLeads CRM is helpful for you in your sales operations?

Better leads management, prompt follow-up reminders and at a glance instantly see which leads are at a higher priority.

What are the interesting, favorite, and most used features of HelloLeads?

Hello Pages

What are the Key benefits of using HelloLeads for your business?

To collect and filter useful leads in the midst of all the noise but still promotes efficiency in connecting and updating customer status.

How easy is HelloLeads for the day-to-day operation? Was it friction-free? Was it bug-free?

Easy to connect and capture leads. Everything is clearly displayed in front of you and the page is not complex, so it's user friendly for first time users allowing for easy navigation. First time users should not be overwhelmed while still being more than accommodating for advance users.

How was the customer support?

Very good. I'll rate a 4.5 out of 5

Are all the features, required by you, available in HelloLeads? What is on your wish list? I wish I had these....in HelloLeads...

One-click distribution of Hello pages to multiple leads simultaneously; Maybe some kind of caller id integration; Ability to have multiple company profiles in same application.

Your suggestions and tips for going digital, going mobile, and improving sales:

Managing leads and stay on top of lead stage is at most important for the long term for creating customer loyalty

We thank the TAITT’S team for sharing their story and feedback. Because it matters to the world.