Customer Success Story

Savino Del Bene is a global freight forwarding company that offers efficient, cost-effective solutions and multi-modal transportation services to customers all over the world. Managing air, ocean, and land transport services through established relationships with major carriers, the company has 293 offices across five continents with approximately 4,500 employees.

The company offers tailored logistics solutions to ship and distribute any type of merchandise upon request.

Savino Del Bene choose HelloLeads CRM for better communication and easy Lead management.

Below is a summary and excerpts from our interactions with Bruce Scott, Business Development Manager, Savino Del Bene, Australia. This story and feedback from Savino Del Bene talks about their organization, products, and experience using HelloLeads.

Bruce, tell us about your products and services

The products and services relate to international air freight and sea freight customs clearance and also warehousing and delivery. Vertical industries that the company specializes in are the fashion industry, mining, and defence industries, also food and beverage industry, and retail industries.

Tell us about your organization, Savino Del Bene

The organization has been established for over 100 years and in Australia, for at least 20 years. I joined the organization around six months ago as a senior business development manager and I have been making some good progress in the role through some flexibility, some customized capabilities and the ability also to be able to use HelloLeads which have been very helpful for the progress of my sales.

What is the USP of your business?

The unique selling proposition is the flexibility, dexterity, and customization of solutions that get offered backed by some blue-chip corporate capability, specialized account management, and a key business manager with many years of experience who can have the power to steer the account through for a four-year duration until it reaches a climax of ultimate service then transition into the business.

When we asked Savino Del Bene executives about key challenges in Lead management and their experience of using HelloLeads CRM, this is what they said :

What are the key challenges faced by you in your lead management and sales conversions?

Key challenges have been a multivariate situation with information, as the industry is complex, due to the covert reflection in international freight, and many issues that weren’t there before that now do occur, that are out of everybody’s control so combining all of these issues, within the sales required to be able to infect chronologically, manage the clients and manage prospects and be able to know where you are at any point in time has been very difficult.

How HelloLeads CRM is helpful for you in your sales operations?

Overall, I had a great experience with HelloLeads CRM. Despite having a clunky and time-consuming process, I was able to streamline my sales activities through its real-time system. HelloLeads allowed me to easily record my interactions with clients, whether through voice notes or integration with Google contacts. It also helped me quickly stratify prospects based on industry type, such as importers from Italy. As a result, I could easily create targeted lists and be more proactive in managing my sales pipeline.

What I appreciated most about HelloLeads CRM was its ability to simplify the sales process. By taking care of administrative tasks and reporting, it freed up my time to focus on the "hot side" of sales - building relationships and closing deals. And the best part was that HelloLeads didn't require any other systems - it simply complemented our existing processes.

In summary, I would highly recommend HelloLeads CRM to anyone looking to streamline their sales operations and be more efficient in managing their pipeline.

What are the interesting, favourite, and most used features HelloLeads?

The ability to make a voice note, the ability to have a text sent and then also record a note relating to why the text was sent, the ability to categorize leads and have other filters (for reporting and follow-up management)

What are the key benefits of using HelloLeads CRM for your business?

The key benefit is to have the ability to demonstrate to the customer, that he is relevant for you, and you are following up on time, you are aware of what was last communicated and you’re hitting them right between the eyes with the same conversation making you come across as being on top of the entire communication.

How easy is HelloLeads CRM for the client’s day-to-day operation? Was it friction-free? Was it bug-free?

On the ease side certainly, the voice notes and the ability to make notes and send text were fairly easy, and setting the follow-ups was quite easy but on the clunky side it did have issues in the sense of not giving an adjustment factor if you set a follow-up and it conflicted with another time you had to sort of start again to get another time rather than automatically just should I put 5 minutes extra and allow that rescheduled to be set.

Is HelloLeads CRM customer support able to solve the issue or address your needs or your client’s needs quickly?

The support is strong in the context that if you do not get an email response within the same day, you will get a call or an elevated response from one of the management staff. They will also turn any inquiry or issue into an opportunity for software development which I find very comforting and makes one feel quite appreciated as a customer.

Your tips, in general, for other small businesses to improve sales

To firstly gain a rating of the level of interest, at all times a prospect is at, (how relevant are you to their business) be strict at terminating of adding time delays, to low ratings.

Secondly know the financial opportunity, and mix this with the ease of providing service to have a star rating.

Thirdly be timely and accurate with all communication, defer quick responses with answers on critical communication, and be polite to let customers know you are working on it (however review, reflect, and if needed consult before any critical customer responses are sent).

We thank the Savino Del Bene team for sharing their story and feedback. Because it matters to the world.