What is social CRM? Social CRM or social customer relationship management (CRM) is the integration of social media channels (i.e., Facebook, WhatsApp, LinkedIn, twitter etc.,) into CRM platforms. Nowadays, the world spends most of the time on social media both at home and at work. So, understanding how your organization’s Read more…
Whether you are at office, home, air port, driving on the road, or at a mall, what is one thing that always accompanies you? Yes, it is your mobile phone! In the last few decades, smartphones have changed our daily life in many ways. Now, regardless of whether you are Read more…
In the last two decades, email marketing has been a primary marketing tool to reach out to prospective customer. It is one of the most effective marketing strategies to connect with your target audience. There are numerous email marketing tools that help us to hit the target every time without Read more…
Everyone knows that only customers create value for any business. Without customers, none of the businesses can operate. The CRM software opens up a set of amazing opportunities for small businesses and large enterprises. CRM software offers features to track and manage customer interactions within a single system. They have Read more…
It is always essential to nurture leads in this rapidly growing modern business world. Leads have the potential to grow into profitable customers in the near future. All we need are time, patience, the right product or service, and building a strong business relationship. One of the easiest and finest Read more…
What is CRM? Customer Relationship Management (CRM) is a software that helps businesses to improve relationship with their prospective customers and existing customers. It helps in multiple ways from tracking leads, following up, managing sales pipeline, to taking care of customer support. The main aim of any CRM software is Read more…
What do you consider to be your greatest asset? Engaged customers. For any business to grow, you need to take care of your biggest assets – Customers. Consistently engaging with your customers on a variety of channels helps you to build a stronger relationship with them and boost your sales Read more…
When does your small business need a CRM and why? If you are a small business owner, you would have realized a small business environment is ever-changing, dynamic and challenging. You would have also realized understanding the needs of customers and improving sales is crucial for your small business not Read more…
Everything starts with the customer – June Martin You read it right. Everything starts with a customer. Customers play a significant role in any business. Developing a relationship with the customer, prospective or current, is one of the most important needs of a business. A great customer relationship is developed Read more…
CRM stands for customer relationship management. As its name suggests, CRM software is a system for managing relationships with your customers. With CRM tools, you can track, automate, analyze, and optimize customer interactions. At its core, CRM is a database of contact information and interaction history for each individual contact. The Read more…
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