Customer Success

” Effective Social Media Strategies for B2B Sales Growth”

In B2B marketing, social media is not just a tool; it’s a pathway to build relationships and drive sales. Read More …

From Social Feeds to CRM: Transforming Customer Insights into Action

In today’s fast paced digital world, customers are more vocal than ever. They’re expressing their opinions, preferences, and brand experiences across various social media platforms. Read More …

By Dhivya, 5 months4 months ago

Turning Social Media Followers into Loyal Customers with CRM

“Social media has become an undeniable force in today’s business landscape. It’s a powerful platform for connecting with potential customers and building brand awareness. Read more…”

By Santhosh Kumar, 6 months5 months ago

How to measure and enhance your customer satisfaction

Whether you’re a small business owner or a seasoned executive, understanding and improving customer satisfaction can lead to better loyalty, increased revenue, and long-term success. Read more…

By Preethiya, 7 months5 months ago

THE ART OF ADAPTATION: MEETING THE MODERN CONSUMER’S NEEDS

Imagine a customer who glides effortlessly between online research, in-store browsing, and social media reviews before making a purchase. This is the reality of today’s consumer – empowered by information, comfortable with technology, and expecting a seamless, personalized experience at every touchpoint. In an era where consumers are presented with Read more…

By Jayalakshmi, 7 months7 months ago

Best Practices

Top 10 essential key SaaS metrics your company should track

In the contemporary business landscape, Software-as-a-Service (SaaS) has captured the attention of entrepreneurs and investors, thanks to its recurring revenue model and impressive scalability. However, thriving in the realm of SaaS demands more than just offering an exceptional product or service. It necessitates a profound grasp of the SaaS metrics Read more…

By Gayathri, 1 year1 year ago

How to Build a Strong Customer Referral Program for your business

Where do you go when you’re looking for a new brunch location, another show to binge-watch on Netflix, or the perfect pair of jeans? Before you start exploring possibilities on your own, you’ll probably ask your friends and family for ideas—and you’ll probably trust those recommendations. That is why consumer Read more…

By JaiSri, 2 years2 years ago

Best Practices

Why Customer Complaints Are Good For Your Business?

Even in 2022, there are still many business owners who don’t quite understand how to deal with customer complaints. Customer complaints provide first-hand insight into how your business is doing. The complaint of a customer reveals a problem, a problem with your product, employees, or internal processes, and you can Read more…

By Baghya Lakshmi, 2 years2 years ago

Best Practices

How Do You Create a Better Customer Experience?

Being on hold or waiting for a call-back, are things of the past. Today’s consumer does not have the patience to wait around for their queries to be resolved or for their opinions to be heard. In this digitized environment, customers are spoilt for choice. The million-dollar question is, can Read more…

By JaiSri, 2 years2 years ago

Customer Success

Customer Success Story – Savino Del Bene, Australia

Savino Del Bene is a global freight forwarding company that offers efficient, cost-effective solutions and multi-modal transportation services to customers all over the world. Managing air, ocean, and land transport services through established relationships with major carriers, the company has 293 offices across five continents with approximately 4,500 employees. The Read more…

By Linda, 3 years2 years ago