Customer Success Story – Emerson, Mexico

Emerson Mexico a leader in automation of oil, gas and machines has chosen HelloLeads CRM to empower their sales teams and to enhance sales conversions.

This customer story and feedback from Emerson Mexico talks about their organization, their products and their experience of using HelloLeads CRM.

Organization: Emerson Fluid & Motion Control
Industry: Oil & Gas, Machine Automation
Location: Mexico

Here is a summary and excerpts from our interactions with Froebel Flores, Marketing Manager at Emerson Fluid & Motion Control.

Can you tell us more about Emerson?

Emerson Fluid & Motion Control is an American multinational corporation and a fortune 500 company. Emerson manufactures products and provides engineering services for a wide range of industrial, commercial and consumer markets.

Emerson has boldly transformed to create value for our customers and shareholders with newly energized focus on the two core business platforms i.e., Automation Solutions and Commercial & Residential Solutions. Emerson can confront the challenges of an increasingly complex and unpredictable marketplace from a position of strength, driving near and long-term value as a trusted partner for their customers.

Emerson trains the global workforce of the future to develop and deliver advanced technologies, software and services that enhance productivity, efficiency and safety for their customers.

What are the products you deal with at Emerson? 

Emerson offers variety of products including process control systems, climate technologies, power technologies, industrial automation, electric motors, storage systems and professional tools.

Emerson is a leading global manufacturer in supplying and servicing all types of valves in different countries. We also offer a complete system starting from distributed control systems to safety instrumented systems. Emerson offers a variety of asset management and condition indicator technologies.

Emerson also offers controls, connectivity, monitoring, services and insight solutions for groceries and C-stores. Emerson’s broad portfolio of modulating compressors can modify their performance to work more efficiently at different ambient temperatures. Compressor capacities change to meet the indoor cooling demand resulting in low energy consumption while maintaining the comfort level.

We also offer innovative sensing devices and hermetic solutions to ensure safe, reliable, and efficient system control across numerous industries. Emerson’s product portfolio includes thermostat that offers precise temperature control, improved energy efficiency and quality comfort.

Emerson Fluid and Motion Control (FLMC) manufactures and distributes solenoid valves, pneumatic cylinders, electro pneumatic valves, air preparation devices, limit switches, position indicators and pressure regulators.

Emerson’ brand portfolio includes ASCO, AVENTICS, TESCOM, TOPWORX. Emerson supports machine automation, oil & gas, industrial & commercial and medical & analytical markets in LATAM.

What is the USP of Emerson Automation?

“We drive innovation that makes the world healthier, safer, smarter and more sustainable”.

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When we asked about the key challenges in sales and the experience of using HelloLeads CRM, this is what Froebel Flores had to say:

What are your key challenges in lead management and sales conversions?

We have many challenges in lead management and sales conversions. If you ask me the key challenges, they include getting all leads in one place, tracking leads and customers, team management, quantify sales conversions and friendly reporting at hand.

What is your experience of using HelloLeads and its impact on your sales operations?

HelloLeads has a positive impact on our sales operations. HelloLeads has been a friendly and easy CRM for the entire sales team. It helps in dynamic and immediate assignment of leads. It has versatility by having a mobile app. Reminders of follow ups helps us to convert leads. Overall with HelloLeads we are able to attended customers quick and efficiently and make them happy.

What has been the key benefits of using HelloLeads for your business?

There has been many key benefits so far. Some of them are creating a priceless database of potential customers, better sales team management, better potential customer care, all leads in one place and better tracking for converted leads

What is your favorite feature(s) of HelloLeads?

Below are my four favorite features of HelloLeads.

• Mobile app
• Download reports easily
• Clone leads function
• Excellent to use it in a trade show or fair to capture leads everywhere

How was the customer support?

HelloLeads is always caring of my account. Response at any trouble or consult is immediately solved.

What would you like to see in the future versions of HelloLeads?

To place a picture of the user in “activities” in every comment.

Your tips, in general, for other small and growing businesses to improve sales
First of all, train to all your sales team well so that they can reach higher.

Emerson Mexico story is truly inspiring for all businesses. The way Emerson treats their customers, uses technology and provides services – we all have a lot to learn from.