HelloLeads and other CRMs are great tools for communication, but if you’re using it to send mass messages to people who aren’t expecting them, that could be a violation of WhatsApp’s Terms of Service and they can block the number.

Sending a high volume of similar messages to many contacts, even if they are in your contact list can trigger an issue. This is nothing to do with HelloLeads CRM. WhatsApp flags accounts that send a lot more messages than they receive and also if a receiver flags your message as spam that could trigger banning from WhatsApp.

Review WhatsApp’s Terms of Service: This will give you a clear understanding of what kind of activity is allowed. You can find them here: WhatsApp Terms of Service

Contact WhatsApp Support: If you believe your ban was a mistake, you can appeal it through WhatsApp. Here’s how: How to Unban from WhatsApp

Again this issue is nothing to do with HelloLeads CRM and because WhatsApp prioritizes good user experience and wants to prevent spam.

To learn more,

1. What’sApp Blocked you? Here’s why!

2. Stay connected: Protect your whatsApp account and keep chatting

3. WhatsApp woes? Get your blocked account back online(fast!)

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Linda

Linda

Linda is Customer Success Manager at HelloLeads. She like to help customers in improving lead management and in accelerating sales. Linda's interests include reading books and writing on business, work and life related subject matters.

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