Top 10 Best Global CRM Vendors

What is CRM?

Customer Relationship Management (CRM) is a software that helps businesses to improve relationship with their prospective customers and existing customers. It helps in multiple ways from tracking leads, following up, managing sales pipeline, to taking care of customer support.

The main aim of any CRM software is to facilitate businesses so they can understand and interpret customers’ needs and behavior to serve them better. Eventually, this results in higher customer satisfaction and improved retention rates. So, CRM software enables organizations to cultivate their relationship with their customers.

Though there are many country specific CRMs available in the market, there are a few best global CRM vendors who are helping businesses across the globe to improve their customer relationship.

Top 10 global CRM vendors:

1. HelloLeads.io
2. Zendesk Sell
3. Bitrix24
4. Microsoft Dynamics CRM
5. Sugar CRM
6. HubSpot CRM
7. Salesforce
8. Freshworks
9. Zoho CRM
10. Pipedrive

1.HelloLeads

HelloLeads is a cloud-based small business focused lead capture, lead tracking and lead management CRM solution. HelloLeads fills an important gap in CRM solutions. Instead of creating a massive solution with all the features of an endlessly capable modern CRM system, it focuses on simplicity. It’s a complete small business tool that is actually geared toward SMEs and hence small business owners will benefit from getting everything up and running in just a few hours.

Currently, the software is being used by customers in 15+ countries. HelloLeads lets you choose the best platform for your business. It offers a combination of web-based and mobile (Android and iOS) lead management for your sales teams. If you run a small or medium-sized enterprise and your sales processes are performed by a single individual or different independent people, you can opt to manage, engage, and convert your leads with the HelloLeads mobile app. The product caters to both B2B and B2C type of businesses.

2.Zendesk Sell

Zendesk Sell (formerly Base CRM) is a web and mobile-based CRM software that suits well for both B2B and B2C sales professionals to manage sales, track leads and engage effectively with their customers from anywhere.

Sales force which needs a simple and easy to use CRM platform can pick Zendesk Sell right away. It helps to effectively organize contacts, deals, and calendar and as you will find it intuitive, no extensive training is needed for a quick start. Zendesk Sell do offer a large set of reports, which includes pipeline analysis, goal performance reports and sales revenue reports, in addition to the standard set of granular reports.

3.Bitrix24

Bitrix24 is a social enterprise platform. It is a collaborative suite that connects CRM, instant messaging, collaboration, and task management into a single package. Bitrix24 provides a large set of tools for document sharing, tasking, CRM, calendaring, search, email and project management for businesses.

Using Bitrix24, you can get a complete overview of interactions with your prospects through the preconfigured reports you can also build custom reports. Also, you can use the self-hosted version of Bitrix24 to run on your servers. You can get full control over data, source code access, and additional tools.

4.Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft which is focused on enhancing the customer relationship for any type of organization. The CRM focuses mainly on Sales, Marketing, and Customer Service sectors.

The CRM Solution can be used to drive the sales productivity and marketing effectiveness for an organization, handle the complete customer support chain, and provide social insights, business intelligence, and a lot of other out-of-the-box functionalities and features. As a product, Microsoft Dynamics CRM also offers full mobile support for using CRM apps on mobiles and tablets.

5.Sugar CRM

Sugar CRM helps businesses to track new and existing business leads, converts these leads into opportunities and relates these new opportunities to the accounts, contacts, and employees in charge of selling to those accounts. It allows sales team to follow up with a newly created lead instantly, which increases the likelihood of closing deals faster as the sales team has customer data on their fingertips.

In addition to strengthening sales activities, Sugar CRM also helps marketing teams to reach out to more customers in less time with no manual effort. The customers’ data is present in the central dashboard of CRM which makes it easy for the marketing team to access customer insights and the target audience. Also, the accessibility of customer data in SugarCRM enables the customer support team to access the customer data, and enables them to respond most effectively to customer queries.

6.HubSpot CRM

HubSpot is an American developer and marketer of software products for inbound marketing, sales, and customer service. HubSpot CRM is one of the most popular tools from HubSpot. The platform’s popularity has been attributed for the fact that it has got a lifetime free plan.

It is suitable both for small and large businesses who want to try and adopt to a CRM software. The system is easy-to-use and it offers at most all the widely needed basic functionalities. Another, added point about the system is that it has a numerous integration which include Microsoft Dynamics, Salesforce, Shopify, Zapier and many others.

7.Salesforce:

Salesforce Inc. is an American cloud-based software company headquartered in San Francisco, California. Salesforce CRM comprises of several broad categories of cloud services which includes Sales, Marketing, Service, Data, Commerce, and Analytics Cloud services with over 100,000+ customers.

The software allows users to keep track of all client data and interactions in a single location, enabling them to have a quick access and follow-up with more leads.

8.Freshworks CRM (Formerly Freshsales):

Freshworks CRM is a sales CRM software provided by Freshworks. It is the fourth addition in the Freshworks’ product line-up, and a quality CRM product designed for high-velocity teams to keep track of contacts while solving their inquiries.

This CRM software by Freshworks makes it easy for all small to large sized businesses to attract, manage, close, and nurture their leads. The tools come with a highly intuitive UI and with a powerful set of features including built-in phone and email, AI-based lead scoring, visual deal pipeline, intelligent workflow automation, and customizable visual reports and dashboards.

9.Zoho CRM

Zoho CRM is a sales CRM software that helps you manage and improve your sales. Zoho CRM empowers a wide network of over 150,000+ businesses in and over 150+ countries.

Regardless of the team size, the CRM works well for a small business, an entrepreneur, or a large enterprise. Zoho CRM can automate your daily sales activities, track sales, and engage customers in different platforms. Likewise, the mobile platform lets you to take your CRM on the sales ground, so you can get updates fast and real-time, and close more deals even when on the go. Zoho CRM also supports integration with popular applications like Microsoft Outlook, MailChimp, QuickBooks and Google Apps.

10.Pipedrive:

Pipedrive is a simple CRM and a sales pipeline management app that is used by many small and medium-sized companies around the globe. Pipedrive organizes your prospective customer data in a way that will give you a perfect overview of your sales pipeline, and allow you to focus on the deals that you wish to prioritize.

Mobile applications help you to take your sales pipeline wherever you go. All your information is backed up in real-time to a server. You can also get reports on products, activities, teams and more to gain actionable insights that improve sales performance. Pipedrive also supports 150+ integrations, that function right inside Pipedrive to save your time and effort.

Here is the list of top 100 CRM’s that you can explore and choose. If you are still having a trouble choosing a best CRM for your small business, do contact us and we will be glad to help you in choosing the right one and helping you to improve your sales process.